Privacy Policy

1. Information We Collect

To provide you with high-quality custom patches and a seamless ordering experience, we collect the following categories of information:

• Identity & Contact Data: Name, email address, phone number, and physical shipping address.
• Custom Order Data (Artwork Files): We collect and store graphic designs, logos, and artwork files you upload or email to us for the purpose of digitizing and manufacturing your patches.
• Financial Data: Payment information is processed through secure third-party payment gateways (such as Stripe or PayPal). We do not store your full credit card numbers on our servers.
• Technical Data: IP addresses, browser type, and cookies used to improve your website experience.

2. How We Use Your Information

We use the information we collect in the following ways:

• To process, manufacture, and ship your custom patch orders.
• To communicate with you regarding your design proofs and order status.
• To provide customer support.
• To send occasional promotional emails (you may opt-out at any time).
• To prevent fraudulent transactions.

3. California Consumer Privacy Act (CCPA) Disclosure

If you are a resident of California, you have specific rights under the CCPA/CPRA regarding your personal information.

A. Notice of “No Sale” of Personal Information

Los Angeles Patch Co. does not sell, rent, or trade your personal information to third parties for their commercial purposes. We only share your information with service providers (like shipping carriers and payment processors) necessary to fulfill your order.

B. Your Right to Know and Access

You have the right to request that we disclose what personal information we collect, use, and disclose about you.

C. Your Right to Delete (Right to be Forgotten)

You have the right to request the deletion of your personal information collected or maintained by us. Upon a verifiable request, we will delete your personal info (including your design files and order history) from our records, unless we are required to keep it for legal, tax, or manufacturing warranty purposes.

D. How to Exercise Your Rights

To exercise your right to access or delete your data, please contact us via email:

• Email: [email protected]
• Subject Line: CCPA Data Request

Please include your name and the email address used to place your order so we can verify your identity. We will respond to your request within 45 days as required by California law.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use encrypted SSL technology to ensure that your artwork and contact details are transmitted securely.

5. Third-Party Services

We may use third-party companies to facilitate our service (e.g., FedEx/UPS for shipping). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Cookies

Like any other website, Los Angeles Patch Co. uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

7. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

8. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.